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Edge Dialogues | Reprogramming Work: People, Productivity & Progress (Ballroom III) | Session 3C: Fireside Chat: AI, Analytics, and the Future of Work in Customer Experience
Tuesday February 25, 2025 2:50pm - 3:15pm IST
Grand Ballroom III
AI is transforming customer service by redefining workforce productivity, optimizing agent performance, and enabling smarter operations. This session will explore how real-time analytics enhance efficiency, AI-powered quality assurance ensures superior service, and predictive workforce management helps businesses stay ahead of customer needs. Join us to uncover how AI and analytics are shaping the next era of customer experience.
Moderators
avatar for Sangeeta Gupta

Sangeeta Gupta

Senior Vice President & Chief Strategy Officer, Nasscom
Sangeeta Gupta is the Senior Vice President and Chief Strategy Officer at Nasscom. A technology veteran who manages numerous major programmes at nasscom that focus on industry research, outreach, events, communications, and Nasscom’s strategic goals. Sangeeta has closely watched... Read More →
Speakers
avatar for Ankur Dhingra

Ankur Dhingra

Chief Executive Officer, ProHance
avatar for Venkatesh Korla

Venkatesh Korla

President & CEO, HGS Americas
Venkatesh Korla, or Venk as he is fondly known, is an accomplished business leader with 25+ years of experience in core digital services and tech-enabled customer experience (CX).As President & CEO of HGS Americas, he is responsible for all growth initiatives in this key region for... Read More →
Tuesday February 25, 2025 2:50pm - 3:15pm IST
Grand Ballroom III
  Fireside Chat

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